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The Bay Kitchener

Elizabeth M.A. Grasby; Krista Wylie

商品編號:9A96J002
出版日期:1996/01/29
再版日期:2010/10/02
商品來源:
商品主題:Organizational Behaviour/Leadership
商品類型:Case (Field)
涵蓋議題:Leadership;Goalsetting;Motivation
難易度:2 - Intro/Undergraduate
內容長度:11 頁
地域:Canada
產業:Retail Trade
事件年度:1995

The human resources/operations manager must design an action plan to implement the mission statement he has developed: the store will offer the best in customer satisfaction. The challenge lies in translating this goal into specific actions for the three groups of employees involved in sales: sales supervisors, department heads, and sales associates. Each of these groups will play a different role in attaining the goal and, therefore, each group will require training and motivation.

教學手冊:The Bay Kitchener - Teaching Note
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