The owner and president of a company and their management group must take some key organizational design decisions in preparation for the next stage of the company's growth. Since establishing his most recent structure two years previously, the number of employees had more than doubled from 60 to over 150. Revenues grew from $11.5 to $17 million last year, and expected revenues for this year were $25 million. Issues arose regarding: management structure and recognition of significant contributors (both managerial and technical), physical space (which had already forced an expansion to two nearby buildings), and bonus/incentive systems (should the current formula for dividing the bonus pool be modified?). These areas required review with an eye to accommodating the expected continuation of explosive growth. A consultant was hired to interview a cross-section of the company's employees to determine what their expectations and requirements were.
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