Robots on Patrol and on Plates: Contrasting Tales of Deployment
商品編號：W43125
出版日期：2025/06/03
再版日期：
商品來源：
商品主題：Information Systems; Strategy
商品類型：
涵蓋議題：Robotics deployment;protection motivation theory;public trust in automation;robotization
難易度：4 - Undergraduate/MBA
內容長度：12 頁
地域：United States
產業：
事件年度：2023
This exercise explores the contrasting outcomes of two robot deployments in different sectors: law enforcement and hospitality. The first mini case study highlights the failure of the New York Police Department’s (NYPD) K5 robot, which was designed to patrol high-crime areas like Times Square. Despite initial enthusiasm, the robot faced public backlash over privacy concerns, racial biases, and its technical limitations. Criticism grew, leading to the program’s termination. In contrast, the second mini case study showcases the success of a robot server named Mushroom at Iowa’s Fushi Yami restaurant, which addressed labour shortages by efficiently delivering meals and enhancing customer experience. The robot’s cost-effectiveness and ability to assist rather than replace human workers made it a popular addition, attracting new customers and boosting revenue. This exercise emphasizes the importance of understanding public perception, proactively taking action to manage expectations, and ensuring transparency in robotic deployment to achieve success in deploying robots or artificial intelligence (AI) systems.
教學手冊：Robots on Patrol and on Plates: Contrasting Tales of Deployment - Teaching Note
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