This case follows the evolution of Tony’s Chocolonely (Tony’s)—a Dutch chocolate brand dedicated to eradicating child and forced labour in the chocolate industry supply chain—focusing specifically on the tensions inherent in any sustainable entrepreneurship. From its humble origins as a journalist’s protest over the use of child and forced labour, Tony’s grew into a globally recognized, sustainable brand with a mission to change the chocolate industry .....more

As she prepared for the Hershey Company Investor Day, CEO Michele Buck knew the importance of equity, diversity and inclusion (EDI); the importance of environmental, social, and governance (ESG) practices; and that EDI within corporate social responsibility (CSR) was key to Hershey’s valuable brand image, engaged employees, and effective business relationships. “Children’s wellbeing is at the heart of who we are as a company. This goes back to our .....more

Zipline Ghana, established in 2019, transformed health care delivery by utilizing drone technology to serve over 1,200 health care facilities and to address the medical needs of more than 22 million Ghanaians. Its parent company, Zipline Global (Zipline), had demonstrated reverse agility by re-engineering its drones to address the evolving needs of markets in other countries. In August 2023, recognizing the increased demand in Ghana for quick and .....more

In 2022, the National Football League (NFL) created the International Home Marketing Areas program with the goal of stimulating global fandom for American football. As part of the program, the league assigned individual teams exclusive commercial rights to international territories, effectively giving teams the opportunity to create “international home markets.” As a result, the Eagles, based in Philadelphia, Pennsylvania were granted access to Ghana, .....more

A female entrepreneur in Ghana developed a transportation company that provided services for national and large multinational organizations in the country. A key service that Pergah Transport Limited (Pergah) offered was vehicles and drivers for the executive expatriates of multinationals. The drivers for that service were employed by Pergah but embedded with the contracting companies. Pergah’s remaining employees—mechanics, other drivers, and support .....more

Michele Buck became the first woman president and chief executive officer of the Hershey Company (Hershey) in 2017 and was elected as chair of the board in 2019. Now, in 2021, she was leading a company that was facing supply chain and legal challenges. Although Hershey was dedicated to bringing “goodness to the world,” the company was accused of having broken its 2001 pledge to uproot child labour from its cocoa supply chain. Global pressure for greater .....more

Ecobank Ghana had branches in every region of Ghana and wanted to expand its client base to include more small and medium enterprises. At the end of 2011, Ecobank Transnational Incorporated, Ecobank Ghana’s parent company, acquired the Trust Bank Ghana Limited, a bank that primarily serviced small businesses, which it planned to merge with Ecobank Ghana through a share swap. Integrating the two banks would involve merging different organizational .....more

The chief executive officer of RenY Corporation (RenY) based in Hong Kong, had just established the Ghana Investment Fund Limited (GIF) as a subsidiary of RenY in Ghana. GIF aimed to invest in the entrepreneurial ideas of university graduates in Ghana under a model that brought together the intellectual capital of the graduates, e-commerce, and investment capital under an umbrella of mentoring and collaboration. Access to Ghanaian government contracts .....more

In 2017, the new chairman of A. P. Moller-Maersk confronted one of the worst cyberattacks in history, which crippled the company's vast global shipping network that accounted for nearly 20 per cent of global container shipping. NotPetya was a particularly virulent strain of ransomware that, within seconds, destroyed Maersks’s servers and personal computers around the world. Maersk's senior system administrators had warned the company that .....more

In 2017, the new chairman of A. P. Moller-Maersk confronted one of the worst cyberattacks in history, which crippled the company's vast global shipping network that accounted for nearly 20 per cent of global container shipping. NotPetya was a particularly virulent strain of ransomware that, within seconds, destroyed Maersks’s servers and personal computers around the world. Maersk's senior system administrators had warned the company that .....more