DMI Finance (DMI) was formed and registered as a non-banking financial company in 2008. The enterprise utilized a technology-driven process comprising application programming interface (API); algorithms; and data points captured using Aadhaar, a unique identification assigned to Indian residents, to disburse loans to individuals and firms. As a digital lender, DMI initially operated in personal loans, SME loans, and housing finance. After 2018, it .....more

This case on Hindustan Unilever Limited (HUL) provides an analysis of stock valuation using three popular methods: discounted cash flow (DCF), dividend discount model (DDM), and market multiples. The task before Rahul Sharma, junior analyst at New India Investment Trust plc, was to evaluate whether HUL’s stock was reasonably priced at ?2,300 per share. Sharma applies three valuation methods to compare discrepancies in the results, analyze the strengths .....more

The Chief Digital Officer (CDO) role was crucial for guiding organizations through digital transformation. The Chief Digital and Technology Officer (CDTO) for Momentum Group Limited faced the challenge of harnessing digital technology for competitive advantage. The CDO needed to navigate the complexities of the federated organizational structure to foster digital innovation and alignment across autonomous business units (BUs). The tension between .....more

Manappuram Finance Limited (Manappuram), a leading Indian non-banking financial company, faced a strategic human resource dilemma. Traditionally, Manappuram differentiated itself within India’s hyper-competitive finance sector by exclusively building talent internally through well designed and robust learning and development programs. In the face of strong competition and increasing regulatory and technological demands, however, Manappuram’s growth .....more

In June 2024, the Indian banking system was facing a decline in the current account and savings account (CASA) ratio and a significant gap in credit-deposit growth. CASA deposits had an important influence on profitability for banks in India. Union Bank of India (Union Bank), the country’s fifth-largest public-sector bank, held shares of 5.5 per cent in net advances and 6.0 per cent in total deposits, respectively. The bank had seen a substantial .....more

Dreamplug Technologies Pvt. Ltd. (CRED), a unicorn in India’s financial technology (fintech) ecosystem, revolutionized the credit card payment landscape through innovative services and celebrity-driven marketing campaigns. However, with increasing competition in the Indian fintech market, low entry barriers, and a decline in funding, chief executive officer Kunal Shah faces a critical juncture. In financial year 2022, despite rapid growth, CRED’s .....more

What happens when a financial services giant decides to enter the funeral business? Old Mutual Limited (OM), a financial-services company in South Africa known primarily for its insurance, investments, and banking services, had identified a need to expand its reach by entering the funeral-services market, an industry traditionally dominated by independent, community-based providers. The chief executive officer of Old Mutual Funeral Services (OMFS) .....more

In March 2024, the CEO of Mydoh, a Toronto-based fintech, was asked by her board of directors to submit a new growth plan. The fintech had been offering a money management platform since 2021 targeted at a specific demographic: Canadian households with kids and teenagers in the age group of 6–18 years. The board just approved a proposal the CEO made at their meeting to eliminate the monthly subscription fee for the platform’s customers in a bid to .....more

The case examines the strategic branding dilemma Industry Super Australia (ISA) faced in 2025. ISA was an industry association representing profit-to-member pension funds (referred to as superannuation or super funds in Australia). Over 20 years, ISA had developed the highly successful Industry SuperFunds brand, which was instrumental in propelling the growth of profit-for-member funds from marginal players in the market in 2005 to market dominance .....more

On February 29, 2024, an analyst in a portfolio-management firm prepared to examine the financial position of one of the oldest private-sector banks in India, Dhanlaxmi Bank Ltd. (Dhanlaxmi Bank), in response to a query from a client who wanted to rebalance their portfolio, replacing Dhanlaxmi Bank stock with some other banking stock. Dhanlaxmi Bank had faced financial issues since 2015 and had been governed directly by the country’s central bank, .....more