The general manager of a hotel is faced with a difficult situation. A long-time customer claims that the hotel's sales manager has agreed to allow a music workshop at the hotel at attractive price. However, the general manager can not locate any of the documentation to confirm this event and the sales manager is no longer with the hotel. The customer has asked that the hotel either honour the agreement or reimburse the $10,000 printing fee for .....more

Spencer Hall is an executive conference centre. The director of finance must decide whether an investment of $1.2 million to renovate guest rooms at Spencer Hall will generate a positive net present value. It was hoped that renovations would result in increased occupancy and higher room rates. The director of finance must analyze the revenue projections provided by Spencer Hall management, and undertake some sensitivity analysis using different occupancy .....more

The owners of the Lakeview Inn want to raise $500,000 in the form of a private placement of equity in order to cover the costs of an expansion program. They require assistance to design the terms of the issue and create an offering memorandum aimed at prospective investors.

The senior vice-president of human resources of a large hotel must implement a transition to new management. The hotel has purchased another establishment, but having just completed the opening of four new hotels in the past eight months, the company's organizational complement of qualified and experienced senior managers is already stretched to the limit. In order to imprint their standards of excellence on the property and its operations, 25 .....more

The senior vice-president human resources of a large hotel operation wonders if his people are sufficiently prepared for the transition of the newly purchased establishment.

The vice-president of human resources of a large hotel operation recognizes that the management is having difficulty changing the newly acquired property to meet their current standards. The takeover of the resort hotel, eight months previously, was new for the hotel chain. As yet, no area of hotel operations was even close to achieving their current standards of excellence.

The vice-president of human resources wonders what information he should be collecting on managers and potential managers, as well as what additional steps he could take towards more effective manpower planning. The corporate management group at the head office of the hotel chain was concerned about the situation at the newly acquired resort hotel after its first eight months of operations.

The senior vice-president human resources at a large hotel chain is concerned that capable women with management potential were being overlooked for promotions in his organization. Aside from his personal convictions about promotional practices, he knew that externally imposed penalties would eventually result from non-compliance with current legislation. With the passage of Bill C-62, the need for a more pro-active approach to career development .....more

This exercise involves the preparation of an income statement and balance sheet and an appraisal of the financial performance after one year's operation of a resort bed-and-breakfast inn.

The vice-president of Canadian operations of Lockhurst Hotels International, faced the following decision. His director of Ontario operations had received an offer of employment with another hotel chain at an increase in salary of $15,000 per year. The VP wondered what action, if any, he should take.