| The Eastern Lotus Bank, Xiamen: Service Operations Management |
| 作者姓名：Chong Wu; Hubert Pun; Xiuyu Zhu |
| 商品類型：Case (Field) | 商品編號：9B19D015 |
| 出版日期：2019/11/07 | 內容長度：11 頁 |
In 2019, the general manager of the Xiamen branch of Eastern Lotus Bank was facing difficulties overcoming customer-introduced variability, which significantly influenced the efficiency of the bank’s front-office service. She needed to analyze and summarize the different types of customer-introduced variability. Then she had to identify potential strategies that would enable the bank to accommodate this customer-introduced variability while maintaining .....more
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| The Eastern Lotus Bank, Xiamen: Service Operations Management - Instructor Spreadsheet |
| 作者姓名：Chong Wu; Hubert Pun; Xiuyu Zhu |
| 商品類型： | 商品編號：5B19D015 |
| 出版日期：2019/11/07 | 內容長度：134 頁 |
Instructor Spreadsheet to accompany product 8B19D015.
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| The Eastern Lotus Bank, Xiamen: Service Operations Management - Student Spreadsheet |
| 作者姓名：Chong Wu; Hubert Pun; Xiuyu Zhu |
| 商品類型： | 商品編號：7B19D015 |
| 出版日期：2019/11/07 | 內容長度：65 頁 |
Spreadsheet to accompany product 9B19D015.
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| The Eastern Lotus Bank, Xiamen: Service Operations Management - Teaching Note |
| 作者姓名：Chong Wu; Hubert Pun; Xiuyu Zhu |
| 商品類型： | 商品編號：8B19D015 |
| 出版日期：2019/11/07 | 內容長度：26 頁 |
Teaching note for product 9B19D015.
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