|
| DBS Bank Ltd. (Singapore): Digitalization and Service Disruptions |
| 作者姓名：Thompson S.H. Teo, Yu Zhe Goh, Mavis Ker Hui Ng, Rowell Zheng Jie Tan |
| 商品類型：Case (Pub Mat) | 商品編號：W37581 |
| 出版日期：2024/10/15 | 內容長度：8 頁 |
In 2023, DBS Bank Ltd. (Singapore), a leading financial institution, experienced significant service disruptions. These disruptions, which affected online banking, payment services, and automated teller machine operations, led to the failure of approximately 2.5 million transactions. The disruptions eroded customer confidence and impacted the company’s reputation, with repercussions for both individual users and businesses that relied on the bank’s .....more
|
| DBS Bank Ltd. (Singapore): Digitalization and Service Disruptions - Teaching Note |
| 作者姓名：Thompson S.H. Teo, Yu Zhe Goh, Mavis Ker Hui Ng, Rowell Zheng Jie Tan |
| 商品類型： | 商品編號：W37582 |
| 出版日期：2024/10/15 | 內容長度：12 頁 |
Teaching note for product W37581.
|
| Cruise in Crisis: Navigating the Autonomous Vehicle Industry |
| 作者姓名：Thompson S.H. Teo, Jessy Lene Deserva Amolar, Hazel Lye Hwee Woon |
| 商品類型：Case (Pub Mat) | 商品編號：W37913 |
| 出版日期：2024/02/10 | 內容長度：12 頁 |
Founded in 2013 and acquired by General Motors (GM) in 2016, Cruise was a trailblazer in the autonomous vehicle industry. Cruise had rapidly expanded under the guidance of GM, but this growth was marred by crashes and disruptive interactions with emergency vehicles. By November 2023, the company had become the focus of intense public and regulatory scrutiny following a serious incident in San Francisco, California, on October 2, when a Cruise robotaxi .....more
|
| Cruise in Crisis: Navigating the Autonomous Vehicle Industry - Teaching Note |
| 作者姓名：Thompson S.H. Teo, Jessy Lene Deserva Amolar, Hazel Lye Hwee Woon |
| 商品類型： | 商品編號：W37914 |
| 出版日期：2024/02/10 | 內容長度：11 頁 |
Teaching note for product W37913.
|
| Ola Electric: Igniting Conversations on Privacy - Teaching Note |
| 作者姓名：Rohit Nishant, Thompson S.H. Teo, Dilys Chow |
| | 商品編號：W31148 |
| 出版日期：2023/05/29 | 內容長度：9 頁 |
Teaching note for product W31147.
|
| Ola Electric: Igniting Conversations on Privacy |
| 作者姓名：Rohit Nishant, Thompson S.H. Teo, Dilys Chow |
| 商品類型：Case (Pub Mat) | 商品編號：W31147 |
| 出版日期：2023/05/29 | 內容長度：9 頁 |
In 2022, Ola Electric Mobility Private Limited (Ola Electric), a motor vehicle manufacturing company based in Bengaluru, India, was embroiled in a privacy controversy pertaining to the use of customer data. Ola Electric had voluntarily published the telematics data of one of its customers on its Twitter account. This was done in response to allegations by a customer whose son was involved in a serious accident while riding a scooter manufactured by .....more
|
| Saladstop!: Service Environment and Design - Teaching Note |
| 作者姓名：Sheryl E. Kimes; Thompson S.H. Teo; Iswarya Loganathan |
| 商品類型： | 商品編號：8B21D010 |
| 出版日期：2021/06/28 | 內容長度：13 頁 |
Teaching note for product 9B21D010.
|
| Saladstop!: Service Environment and Design |
| 作者姓名：Sheryl E. Kimes; Thompson S.H. Teo; Iswarya Loganathan |
| 商品類型：Case (Field) | 商品編號：9B21D010 |
| 出版日期：2021/06/28 | 內容長度：13 頁 |
In May 2019, the founder of SaladStop!, a Singapore-headquartered healthy salad chain with locations across Asia, was looking for innovative ways to improve the customer experience at SaladStop! stores worldwide. In six months, the founder was planning to renovate one of his branches in Singapore. This renovation would set a precedent for future outlets in terms of layout and design. The founder was aware of rising customer dissatisfaction caused .....more
|
| Uber(US): The Push for Autonomous Vehicles - Teaching Note |
| 作者姓名：Thompson S.H. Teo; Vivien K.G. Lim |
| 商品類型： | 商品編號：8B20D022 |
| 出版日期：2020/09/24 | 內容長度：12 頁 |
Teaching note for product 9B20D022.
|
| Uber(US): The Push for Autonomous Vehicles |
| 作者姓名：Thompson S.H. Teo; Vivien K.G. Lim |
| 商品類型：Case (Pub Mat) | 商品編號：9B20D022 |
| 出版日期：2020/09/24 | 內容長度：10 頁 |
Since early 2015, Uber had been investing heavily in research and development for its autonomous vehicles to revolutionize the ride-hailing industry and provide better ways of competing and fulfilling its promise of profitability to investors. Constant innovation was crucial to stay ahead of its competitors. While this strategy was groundbreaking for the ride-hailing industry, concerns were sparked when one of Uber’s autonomous vehicles was involved .....more
|
|