Teaching note for product # W40603.

Katherine Henderson was appointed in September 2023 as the new chief executive officer (CEO) of Hockey Canada amid a crisis that highlighted systemic issues within the sport. Disclosures about the mishandling of sexual assault allegations and severe governance flaws, including the misuse of player development funds and lack of transparency, led to the resignation of former CEO Scott Smith and the entire board of directors. The problems pointed to .....more

Teaching note for product W32645.

Laser City was a gaming company with a laser tag facility that provided a variety of fun activities for children, groups, and corporate events. Most services were delivered face-to-face in Edmonton and Calgary locations in Alberta, Canada. To mitigate the impact of the global COVID-19 pandemic and the Alberta Government’s restrictions on in-person services on the business, Laser City’s management team launched an online gaming service called Codo .....more

Teaching note for product 9B20M137.

Thelma Cross-Olden Foundation (TCO), a non-profit organization, had supported the settlement needs of migrant women in Montreal, Quebec, for over three decades. However, in 2011, the foundation's revenue declined sharply. By 2018, the foundation was running into debt and had less than CA$50,000 with which to manage its operations and outreach programs. The decline in TCO's finances raised issues concerning the instability of leadership, the .....more

Teaching note for product 9B20M064.

In early 2019, the senior executive partners of Mosaic Home Services Ltd. (Mosaic), a home improvement and commercial property management company in Edmonton, Alberta, needed to choose from among several potential new partnership deals. When the senior executive partners had exited a family-owned commercial construction business in 2015 to start Mosaic, their major objective had been to help improve the living spaces of homeowners and the work spaces .....more