| Concentrix Corporation: Improving Customer Persistency for an Indian Insurance Company - Teaching Note |
| 作者姓名：Shylu John, Bhavin J. Shah |
| | 商品編號：W25822 |
| 出版日期：2022/06/09 | 內容長度：9 頁 |
Teaching note for product W25821.
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| Concentrix Corporation: Improving Customer Persistency for an Indian Insurance Company - Student Spreadsheet |
| 作者姓名：Shylu John, Bhavin J. Shah |
| | 商品編號：W25823 |
| 出版日期：2022/06/09 | 內容長度：1961 頁 |
Student Spreadsheet to accompany product W25821.
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| Concentrix Corporation: Improving Customer Persistency for an Indian Insurance Company - Instructor Spreadsheet |
| 作者姓名：Shylu John, Bhavin J. Shah |
| | 商品編號：W25824 |
| 出版日期：2022/06/09 | 內容長度：10728 頁 |
Instructor Spreadsheet to accompany product W25822.
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| Concentrix Corporation: Improving Customer Persistency for an Indian Insurance Company |
| 作者姓名：Shylu John, Bhavin J. Shah |
| 商品類型：Case (Field) | 商品編號：W25821 |
| 出版日期：2022/06/09 | 內容長度：7 頁 |
In August 2017, Concentrix Corporation (CNX) partnered with Photon Life Insurance Company (PLI), a leading insurance provider in India, to support PLI's customer management service. On February 1, 2018, Mohit Khanna, global operations manager at CNX, undertook a promising task to improve PLI’S customer persistency at minimal operational cost. If all policyholders with an approaching due date were to be called, then the number of service agents .....more
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| Concentrix Corporation: Analytics to Audit Claims in Customer Management Services |
| 作者姓名：Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. Shah |
| 商品類型：Case (Field) | 商品編號：9B21D012 |
| 出版日期：2021/07/13 | 內容長度：10 頁 |
Concentrix Corporation (CNX), a technology enabled global business services organization, supported a transport solutions company with its customer management services. In June 2019, CNX’s global customer services operation manager carried out an assessment and found irregularities in the credit claim process for CNX’s client. The manager needed to reduce the number of irregularities so that CNX’s agents did not create a negative experience for the .....more
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| Concentrix Corporation: Analytics to Audit Claims in Customer Management Services - Instructor Spreadsheet |
| 作者姓名：Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. Shah |
| 商品類型： | 商品編號：5B21D012 |
| 出版日期：2021/07/13 | 內容長度：3649 頁 |
Instructor Spreadsheet for product 8B21D012.
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| Concentrix Corporation: Analytics to Audit Claims in Customer Management Services - Student Spreadsheet |
| 作者姓名：Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. Shah |
| 商品類型： | 商品編號：7B21D012 |
| 出版日期：2021/07/13 | 內容長度：1945 頁 |
Student Spreadsheet to accompany product 9B21D012.
|
| Concentrix Corporation: Analytics to Audit Claims in Customer Management Services - Teaching Note |
| 作者姓名：Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. Shah |
| 商品類型： | 商品編號：8B21D012 |
| 出版日期：2021/07/13 | 內容長度：9 頁 |
Teaching note for product 9B21D012.
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