The case describes the journey of Associated Capsules Group World (ACG World) in implementing initiatives to bring about diversity and inclusion (D&I) within the organization. Nikita Panchal, global head of talent and organizational development at ACG World, was given the responsibility for improving D&I in 2020. She began with a vision of bringing about a change where inclusion would become the norm instead of a stand-alone activity. The .....more

Teaching note for product W36998.

Silver Spark Apparel Ltd. (SSAL), established in 2004 near Bangalore, India, was a wholly owned subsidiary of Raymond Ltd. The plant had significant expertise in the manufacturing of jackets. SSAL faced a significant challenge when it came to the attraction and retention of workers, with the predominantly female workers often citing family issues as a reason for quitting. In order to combat attrition, SSAL’s head of human resources had initiated various .....more

Teaching note for product 9B17D004.