| Innovation at the Leading Hotels of the World - Student Spreadsheet |
| 作者姓名：Mona Anita K. Olsen; Saniya Gandhi;Kelly McDarby;Joanne Jihwan Park |
| 商品類型： | 商品編號：7B14C047 |
| 出版日期：2014/06/11 | 內容長度：57 頁 |
Student spreadsheet for product 9B14C047.
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| Innovation at the Leading Hotels of the World - Teaching Note |
| 作者姓名：Mona Anita K. Olsen; Saniya Gandhi;Kelly McDarby;Joanne Jihwan Park |
| 商品類型： | 商品編號：8B14C047 |
| 出版日期：2014/06/11 | 內容長度：5 頁 |
Teaching note for product 9B14C047.
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| Innovation at the Leading Hotels of the World |
| 作者姓名：Mona Anita K. Olsen; Saniya Gandhi;Kelly McDarby;Joanne Jihwan Park |
| 商品類型：Case (Field) | 商品編號：9B14C047 |
| 出版日期：2014/06/11 | 內容長度：10 頁 |
The director of analytics and reporting at The Leading Hotels of the World and his team were to present their new idea to the company’s executive team: the hotel engagement scorecard (HES). HES was received well and gained recognition from the executive team of 10 members, becoming one of four company goals for the year. HES was to be implemented across all of The Leading Hotels of the World’s 25 global offices and more than 430 member hotels. As .....more
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