Microsoft Security Response Center (MSRC) is a key component of the security infrastructure for Microsoft, the large, internationally known software manufacturer. The program manager of the center has been informed by a hacker of a potentially damaging security vulnerability in a piece of Microsoft's Internet server software. Neither the hacker nor MSRC knows for sure if systems using the software have been compromised, but they do know that the .....more

Shortly after the Microsoft Security Response Center found out about a security vulnerability in a part of their Internet server software, the Internet Information Server development team was brought in to find a solution. The team determined that a patch developed months before would fix the problem. They needed to notify the world's Internet users immediately to prevent them from being attacked by hackers. The team had to figure out how to keep .....more

The program manager and his team at the Microsoft Security Response Center decide to keep the security vulnerability and its solution quiet over the weekend. They contact the Microsoft Premier Support Organization, which provides high level service to large companies, to get the solution to as many of their customers as possible, since large companies would be hackers' first targets. The bulletin was ready for release and as far as the program .....more

Teaching note for product 9B01E019.

The director of business development of the electronic banking division of the Canadian Imperial Bank of Commerce (CIBC) had just won a long-fought battle to implement a wireless banking initiative for customers with mobile devices such as cell phones and personal digital assistants. Now he had to make a number of key decisions relating to the strategy. These decisions included which services to offer (banking as well as non-related services), which .....more

Teaching note for product 9B01E001.

Teaching note for product 9B00E018.

The Canadian Imperial Bank of Commerce (CIBC) had implemented word recognition software, Assentor, in its U.S. brokerage arm to ensure its employees were not acting inappropriately in their dealings with customers and to protect company systems from viruses. This software scanned e-mails for flagged business words and archived the e-mails in a central database. The manager of compliance at CIBC's head office in Toronto, found that the decision .....more

The Euro-Arab Management School is an academic institution established by the European Union and the Arab League. The School is a 'virtual organization:' it does not operate bricks and mortar classrooms. Instead, programs are offered in an innovative manner which combines Web-based learning with local tutoring. The case deals with the concept of management of a virtual organization, and introduces some of the benefits and challenges of virtual .....more

The Guelph trial of Mondex, discussed in the Mondex Canada (A) case, 9A98E018, was one of the most high-profile Mondex trials anywhere in the world at the time. Mondex Canada, at the behest of some of its member financial institutions, terminated the Guelph trial in late 1998. Various reasons were given for stopping the trial, including the banks' preoccupation with Y2K problems, the state of the economy, etc. Mondex Canada tried to put as positive .....more