Management at a large gas company wonder how to decrease opposition to a new gas storage facility. They want to increase the company's chance of getting regulatory approval for a new liquefied natural gas storage facility however, with increasing opposition to the proposed facility from local residents management wonders if it makes sense to continue an expensive public participation program.

The president and the general manager have to make some quick decisions about how to deal with the media after an advertisement has offended the black community and caused angry complaints of racism. The company also wants to develop plans to avoid similar problems in the future.

Teaching note for product 9A89L007.

The vice-president sales of a Canadian wholesale distributor of hardware products must present his proposal to change the sales force compensation program from straight salary to straight commission and to change the travel expense reimbursement from costs incurred to a flat annual budgeted amount per territory. There would be a three-year phase-in period but not all sales people would benefit nor be able to cope. The teaching objectives are to consider .....more

The president and the general manager have to make some quick decisions about how to deal with the media after an advertisement has offended the black community and caused angry complaints of racism. The company also wants to develop plans to avoid similar problems in the future.