| The Chartered Bank of Canada |
| 作者姓名：John S. Haywood-Farmer; Richard Dean; Koren Volk |
| 商品類型：Case (Field) | 商品編號：9B07D006 |
| 出版日期：2007/02/26 | 內容長度：16 頁 |
The assistant administrative officer in a branch of a chartered Canadian bank, is trying to decide how to give good service. The case describes ten incidents. The central issue is when and how the bank's procedures should be set aside and when they should be followed.
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