In the first of three mini-cases on workplace mistreatment, "Casual Fridays Gone Wrong," the vice-president of compliance for a collections company faced the dilemma of how to deal with a complaint about a manager's comments. The incident raised challenges for maintaining a respectful and inclusive workplace environment. In the second mini-case, "Dial 911—Health Care in Distress," a nurses' union representative at a mid-sized .....more

Teaching Note for product 9B20C041