Teaching note for product 9B13C013.

Teaching note for 9B14C040.

Four managers at Jones Schilling, an Asia-based retailer, are preparing to coach their Gen Y employees on how they can better contribute to the firm’s performance. Each of these managers needs to coach an employee with distinct issues.

Teaching note for products 9B12C051, 9B12C052 and 9B12C053.

The founder and CEO of Veranda Brands, a designer and marketer of home furnishing products, is preparing to coach three department managers so that they are ready to work well in a growing organization. Through staff layoffs, the company (founded in 2002) survived the 2008 financial crisis and actually increased the founder’s personal investment. The company has since grown to $8 million in sales and its staff has grown to 50 employees (2012). To .....more

The chief executive officer of Mission Hills, a Chinese golf course operator, is thinking about how to expand his resort operations into Hainan Island, a few hundred kilometres away. He is wondering what his organization needs, from a human resources standpoint, to be able to develop another five-star resort. Mission Hills is a top golf course brand in China employing 7,000 people in its Shenzhen and Dongguan facilities. The expansion to Hainan Island .....more

Teaching note for product 9B12C030.

The newly-promoted international operations director for ReedTrek Manufacturing, is trying to diagnose the issues at his company's under-performing China plant. While the operations director originally believed the loss-making operations suffered from technical issues, his visit to the plant suggests to him that there are leadership and management issues.

This is a supplement to ReedTrek Manufacturing (A) 9B12C051.

This is a supplement to ReedTrek Manufacturing (A) 9B12C051.