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Sabena Belgian World Airlines: A Critical Incident

Mary M. Crossan; Barbara Pierce

商品編號:9A94M007
出版日期:1994/11/15
再版日期:2002/12/12
商品來源:Ivey
商品主題:General Management/Strategy; International Business
商品類型:Supplement
涵蓋議題:Policy Formulation/Implementation;Management of Change;International Business;Business Policy
難易度:4 - Undergraduate/MBA
內容長度:2 頁
地域:Belgium
產業:Air Transportation
事件年度:1992

Weytjens arrives at a meeting of 20 brigadiers (drivers) to discuss minor scheduling changes, to find the most militant union leader seated amongst the group. Weytjens had many previous negative encounters with this particular union leader, and she was the only one with whom he had not been able to establish a reasonably cooperative relationship. He accepted that she steadfastly believed her role was to oppose management as a matter of principal. The presence of the uninvited union leader turned around the entire intent and tone of the meeting. How he chose to deal with the situation would not only affect this particular meeting, but have long term implications for his relationship with the brigadiers and his reputation in the department. Background information is provided in cases 9A94M003 and 9A94M004; subsequent related cases are 9A94M005, 9A94M006, and 9A94M008.

教學手冊:8A94M03
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