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Sabena Belgian World Airlines: A Delegation of Chefs

Mary M. Crossan; Barbara Pierce

商品編號:9A94M006
出版日期:1994/11/15
再版日期:2002/12/12
商品來源:Ivey
商品主題:General Management/Strategy; International Business
商品類型:Supplement
涵蓋議題:Policy Formulation/Implementation;Business Policy;International Business;Management of Change
難易度:4 - Undergraduate/MBA
內容長度:2 頁
地域:Belgium
產業:Air Transportation
事件年度:1992

On the day that Weytjens demoted a sous-chef for having ignored several warnings not to eat in the kitchen, which was a requirement of ISO 9002 standards, he returned from lunch to find three other sous-chefs waiting in his office. They were there to complain about what they felt was unnecessarily harsh action and to ask Weytjens to reconsider his decision. Background information is provided in cases 9A94M003 and 9A94M004; subsequent related cases are 9A94M005, 9A94M007, and 9A94M008.

教學手冊:8A94M03
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