The technical director of Diagnostico de Laboratorio Argentina (DLA), Mariana Vega, was responsible for ensuring that an average of 5,500 samples were processed at the lab daily. The samples had three sources: samples collected on-premises, samples sent from the 40 other DLA labs, and samples sent from external labs. The company had recently been experiencing long lead times and increased costs. Two large customers threatened to switch to competing labs if DLA continued to be late delivering test results. Vega had one week to develop recommendations to address the lab’s capacity problems to present to the chief executive officer.
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