Temple Health System: Real-Time Feedback & People Analytics (A)
商品編號：9B20C018
出版日期：2020/03/30
再版日期：2020/03/30
商品來源：Ivey
商品主題：Organizational Behaviour/Leadership
商品類型：Case (Field)
涵蓋議題：real-time feedback;people analytics
難易度：4 - Undergraduate/MBA
內容長度：7 頁
地域：United States
產業：Health Care Services;
事件年度：2017
In 2017, Dr. Gordon Morewood, chair of anesthesiology at Temple University Health System (Temple Health) in Philadelphia, Pennsylvania, faced a rapidly changing health care environment. Responsible for training anesthesiology residents and for all anesthesiology patient care across Temple Health’s system, Morewood faced rising expectations for improving patient outcomes, patient satisfaction, and financial performance. Communication in health care had long operated in silos, and Morewood knew that significant changes in medical education and a shift toward cross-functional communication in health care were needed. A digital real-time performance feedback application (app) could help with the change process by building a growth feedback culture. The app could also use people analytics to identify the skills, knowledge, and experience most critical to the institution and assess competency development across the organization. The tool could help Morewood achieve the changes needed to meet the expectations in health care. Should he launch the app across the health system? If so, how would he introduce the new feedback culture and its use?
教學手冊：8B20C018;
補充材料：9B20C019;