Residential Child-Services Facility (A): A CEO’S Effort to Preserve Morale
商品編號：9B18C026
出版日期：2018/08/24
再版日期：2018/08/23
商品來源：
商品主題：Organizational Behaviour/Leadership
商品類型：Case (Field)
涵蓋議題：change management, staff morale, cultural change, organizational strategy, qualitative study, charitable organization
難易度：4 - Undergraduate/MBA
內容長度：8 頁
地域：United States
產業：Other Services
事件年度：2013
In 2013, the new chief executive officer (CEO) of the Christian Children’s Home of Florida (CCHF), a well-established, faith-based residential care facility for neglected and abused children, was in the process of seeking a deep understanding of the issues affecting company morale. The CEO had just received the field notes of an extensive qualitative research study of CCHF completed by a Master of Business Administration consulting team from a local university. She wanted to make her own assessment of the themes that were emerging from their data and identify any policies, procedures, or other recommendations that the data would suggest. With morale rumoured to have slipped prior to her appointment, and with employee turnover above industry norms, the new CEO felt that identifying and addressing needed changes was a priority.
教學手冊：Residential Child-Services Facility (A) and (B) - Teaching Note
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