Using the Internet for locating information and completing business transactions has become a regular practice for many people. As a result, citizens are demanding greater online access to government information, including the ability to complete government-related transactions through Web sites. Electronic government (egov) is no longer an optional addition to traditional forms of providing government service; it is a necessity. In order to meet users expectations (raised by competitive levels of service and security offered by private sector Web sites), government leaders face many challenges in creating an effective egov. This note examines the current state and the future prospects of egov, with particular emphasis on North America.
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