Shock Trauma Air Rescue Society (STARS) in Calgary, Canada, provides a safe, rapid, highly specialized, emergency medical transport system for the critically ill and injured by dispatching helicopters and air medical crew at anytime. STARS operates a sophisticated communication system that links together hospitals, ground ambulance services, police, firefighters, search and rescue organizations, and park wardens. The recently appointed chief information .....more

The president and chief executive officer of the Texas Children's Hospital and his colleagues were looking for a creative solution to the mounting financial pressures faced by the hospital. The president wanted to find a way to increase revenue while reducing contract risk, and to try to address the emerging conflict between increasing patient demands and the provision of the highest quality patient care, research and teaching.

In this supplement to Governance Challenges at Good Hands Healthcare (A), product 9B04M019, the board makes its decision to ask the CEO to resign; however, this decision resulted in two board members also submitting resignations. The board must focus on the selection process for a new chief executive officer and board member replacements.

The board at Good Hands Healthcare has selected its new chief executive office but must decide on a compensation package and present its offer to the candidate. This is a supplement to Governance Challenges at Good Hands Healthcare (A), product 9B04M019.

This is a supplement to Governance Challenges at Good Hands Healthcare (A), product 9B04M019. The new chief executive officer is in place and is implementing changes in corporate strategy. Meanwhile, the board is working on filling the two vacant board positions.

The sole practitioner of a small dental office must decide whether to purchase equipment that would allow his practice to make its own dental crowns or continue with sending this process out to a dental laboratory. Adopting the necessary equipment to make the crowns would require a large capital investment and change the process for fitting a patient. He must evaluate the purchase and determine the effects on product and service quality.

The managing director of health services company is becoming increasingly concerned about the state of leadership at the company's subsidiary. The source of the concern was the president of a wholly-owned subsidiary who had been instrumental in ensuring the very successful launch of the operation during its start-up. Since then, however, the president's behaviour had become increasingly problematic, to the point where he has become very disruptive .....more

The vice-president of research at the workplace safety and insurance board of Ontario (WSIB) considers a variety of strategies to roll out the Ontario Needlestick Prevention Initiative. WSIB was a corporate sponsor of the initiative and had been successful in aligning with a number of strategic partners. All parties agree that the ultimate goals were to increase awareness among health-care professionals and to improve overall health-care worker safety. .....more

The Alberta government cut its health-care budget and the Edmonton Health Sciences Centre needed to find savings of $15 million. When the recommendation for cuts was announced to the medical staff, it was learned that 18 services would be cut. Five surgeons voiced their opposition to the plan and were denied a review by the hospital administration. The surgeons had not been included in the consultation because the board decided that the surgeons could .....more

Kate Archer is managing a small clinic for a non-profit agency. One of her employees is not meeting her performance expectations, and she decides to ask the employee to sign a contract outlining her performance expectations. However, she is not certain the employee understands the contract. This case supplements Kate Archer in Haiti (A), product 9B01C035.