| DBS Bank Ltd. (Singapore): Digitalization and Service Disruptions |
| 作者姓名：Thompson S.H. Teo, Yu Zhe Goh, Mavis Ker Hui Ng, Rowell Zheng Jie Tan |
| 商品類型：Case (Pub Mat) | 商品編號：W37581 |
| 出版日期：2024/10/15 | 內容長度：8 頁 |
In 2023, DBS Bank Ltd. (Singapore), a leading financial institution, experienced significant service disruptions. These disruptions, which affected online banking, payment services, and automated teller machine operations, led to the failure of approximately 2.5 million transactions. The disruptions eroded customer confidence and impacted the company’s reputation, with repercussions for both individual users and businesses that relied on the bank’s .....more
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| DBS Bank Ltd. (Singapore): Digitalization and Service Disruptions - Teaching Note |
| 作者姓名：Thompson S.H. Teo, Yu Zhe Goh, Mavis Ker Hui Ng, Rowell Zheng Jie Tan |
| 商品類型： | 商品編號：W37582 |
| 出版日期：2024/10/15 | 內容長度：12 頁 |
Teaching note for product W37581.
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