| The Human Touch, Reimagined: The Enduring Power of Empathy in the Digital Age |
| 作者姓名：Siddharth Wadehra, Rakesh Kumar, Ambuj Anand |
| 商品類型：Case (Field) | 商品編號：W42300 |
| 出版日期：2025/04/21 | 內容長度：19 頁 |
In March 2023, a seasoned hospitality consultant was preparing a presentation for a client in Dubai, United Arab Emirates for a luxury property in Saudi Arabia’s Sindalah Island. The consultant’s personal journey was deeply influenced by the Mumbai terrorist attacks of 2008 at The Taj Mahal Palace, Mumbai hotel, where she experienced the irreplaceable value of human empathy and service excellence in crisis. That transformative experience shaped her .....more
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| The Human Touch, Reimagined: The Enduring Power of Empathy in the Digital Age - Teaching Note |
| 作者姓名：Siddharth Wadehra, Rakesh Kumar, Ambuj Anand |
| 商品類型： | 商品編號：W42301 |
| 出版日期：2025/04/21 | 內容長度：29 頁 |
Teaching note for product W42300.
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| The Human Touch, Reimagined: The Enduring Power of Empathy in the Digital Age - Additional Supplement |
| 作者姓名：Siddharth Wadehra, Rakesh Kumar, Ambuj Anand |
| 商品類型：Supplement | 商品編號：W42302 |
| 出版日期：2025/04/21 | 內容長度：252 頁 |
Additional Supplement to accompany product W42300.
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