| Concentrix Corporation: Analytics to Audit Claims in Customer Management Services - Instructor Spreadsheet |
| 作者姓名：Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. Shah |
| 商品類型： | 商品編號：5B21D012 |
| 出版日期：2021/07/13 | 內容長度：3649 頁 |
Instructor Spreadsheet for product 8B21D012.
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| Concentrix Corporation: Analytics to Audit Claims in Customer Management Services - Student Spreadsheet |
| 作者姓名：Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. Shah |
| 商品類型： | 商品編號：7B21D012 |
| 出版日期：2021/07/13 | 內容長度：1945 頁 |
Student Spreadsheet to accompany product 9B21D012.
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| Concentrix Corporation: Analytics to Audit Claims in Customer Management Services - Teaching Note |
| 作者姓名：Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. Shah |
| 商品類型： | 商品編號：8B21D012 |
| 出版日期：2021/07/13 | 內容長度：9 頁 |
Teaching note for product 9B21D012.
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| Concentrix Corporation: Analytics to Audit Claims in Customer Management Services |
| 作者姓名：Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. Shah |
| 商品類型：Case (Field) | 商品編號：9B21D012 |
| 出版日期：2021/07/13 | 內容長度：10 頁 |
Concentrix Corporation (CNX), a technology enabled global business services organization, supported a transport solutions company with its customer management services. In June 2019, CNX’s global customer services operation manager carried out an assessment and found irregularities in the credit claim process for CNX’s client. The manager needed to reduce the number of irregularities so that CNX’s agents did not create a negative experience for the .....more
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