Teaching note for product 9A97E001.

Lipton Canada was replacing a highly-tailored, 15-year-old information system with SAP R/3 because the old system was not Y2K compliant. The project leader encountered difficulties configuring SAP to handle the particular way the company managed trade spending, which was how Lipton supported cooperative promotional work with its customers. To date, it had proved impossible to configure SAP to emulate this key process exactly. Three options were under .....more

With changes in both technology and the environment, Nortel has had to evolve from a company that sells a collection of telecommunication products to a company that sells integrated packages of products that satisfy specific customer needs. In the past, I/S has been spread across the various product divisions, supporting a highly decentralized corporate structure. Now it has been charged with transforming itself to facilitate the company's need .....more

Teaching note for product 9A96E003.

This case documents the origins and development of a collaborative interorganizational system. This system is an experimental broadband network being used to trial both ATM technology and new applications such as the transmission, retrieval and archiving of medical images. Director of LARG*net confronts the difficulties of technological innovation and interorganizational management. It provides an illustration of the technical difficulties in integrating .....more