| United Airlines and Captain Denny Flanagan - Teaching Note |
| 作者姓名：Colin Campbell; Niall Piercy; Michael Parent |
| 商品類型： | 商品編號：8B14A025 |
| 出版日期：2014/04/07 | 內容長度：10 頁 |
Teaching note for product 9B14A025.
|
| United Airlines and Captain Denny Flanagan |
| 作者姓名：Colin Campbell; Niall Piercy; Michael Parent; Karen Robson |
| 商品類型：Case (Pub Mat) | 商品編號：9B14A025 |
| 出版日期：2014/04/07 | 內容長度：8 頁 |
This case follows a day in the life of Captain Denny Flanagan. A United Airlines pilot for nearly a quarter of a century and a former naval aviator, Flanagan has created and championed a campaign to radically change the nature of air travel — putting good customer service at the heart of everything the airline does and reaching back, in some way, to the golden age of air travel. Examples of his service include ordering food for passengers of delayed .....more
|