ING Direct Canada is a retail banking operation and a subsidiary of one of the top global providers of integrated financial services, ING Group of the Netherlands. ING Direct Canada needs to meet the operational demands of a growing client base, while maintaining its current staffing levels, physical space and commitment to same-day processing of accounts. The senior vice-president of operations must implement procedures to cope with the immediate .....more

The economy segment in the market for mayonnaise in Venezuela has become extremely competitive. Mavesa, Venezuela's largest and most professional consumer goods firm, finds its pioneer Nelly brand under assault from large players such as Kraft, and small nimble regional players such as Albeca. In this competitive scenario, Nelly's managers decide to cut price on the brand. The managers must analyze the implications of cutting price, including .....more

The key issues facing the Ontario health-care delivery system are outlined in this note: declining dollars in the hospital sector, funding formulas and how funding is from both government and private sector, the key policy issues facing the sector, the lack of integration in the delivery system, the impact of changing demographics, likely changes in the system, and the key role played by primary physicians in the system. The note provides a necessary .....more

Teaching note for product 9A99B005.

The vice president of an innovative community hospital is proposing a plan focusing upon family practitioners to deliver an integrated health delivery system. A key issue is how to alter the incentive/compensation plan from fee-for-service (i.e., piece rates) to a schedule based on capitation (i.e., guaranteed income based on serving all the health needs of a defined population). The teaching purpose is to examine change management issues in a very .....more