This technical note provides descriptions of the basic forms of organizational structure and the conditions under which each organizational design choice might be made.

In March 2010, a newly promoted engineering area manager at Military Arsenal Systems, a Vancouver-based defence contractor, has just become team leader for a key program at the firm. His biggest challenge is how to lead his team, given that he is dealing with a range of personalities and the fact that he was a peer before he became their leader. How can he prove himself to be an effective leader not only to his team but to senior management? Can he .....more

This is a supplement to 9B14M057.

Teaching note for products 9B14M057 and 9B14M058.

Teaching note for products 9B12M014, 9B12M015, 9B12M016 and 9B12M017.

Teaching note for product 9B08C023.

Teaching note for product 9B11C033.

This case series describes a general manager’s decision of whether to fire an employee at a performing arts company. The scope of the case includes the organization of the company, the decision to hire the employee, his performance, and the decision to end the employment relationship. The general manager’s selection practices are described, and two role-playing exercises are included.

This case is a supplement to Margaret Jefferson: Performance Issue at a Performing Arts Company (A).

In January 2000, World Championship Wrestling (WCW)’s executive VP was faced with a challenging decision. He had been appointed as executive VP just three months ago, and was tasked with restoring the company to a profitable position. However, WCW’s on-screen performance was suffering; ratings for the flagship WCW Monday Nitro television program had fallen to their lowest levels in nearly three-and-a-half years. WCW was losing its market leadership .....more