Teaching note for product W42672.

Despite being among the top 50 global retailers in 2024, by early 2025, Falabella —a multi-business, multi-channel, and multi-national retailer headquartered in Santiago, Chile—was facing critical decisions regarding its growth strategy and organizational design. The rapid expansion of another online marketplace and the entry of global e-commerce giants into Latin America had dampened the firm’s growth, triggering a decline in its market capitalization .....more

Teaching note for product 9B21M036.

In mid-2020, Uber Technologies, Inc. (Uber) acquired Latin American-based mobile application Cornershop, which delivered online grocery purchases to the consumer’s home. The operation involved technology firms based on multisided platforms. Uber, which focused on the intermediation of passenger transport, had expanded to businesses such Uber Eats for the delivery of restaurant meals, while Cornershop’s focus was the purchase and delivery of supermarket .....more

Teaching note for product 9B20M205.

In 2020, Falabella, one of the largest Latin American multi-format and multi-country retailers, faced increasing competition from the online world. The growth of online giants posed significant challenges for Falabella’s senior executives, who needed to decide how to allocate investments in this highly competitive environment. There were also growth opportunities in the brick-and-mortar business in many Latin American countries. Falabella needed to .....more