Teaching note for product 9B07C017.

In the fall of 2002, the directors of process engineering at Rogers Cable had discovered that a significant portion of Rogers Cable's installations and service activities had been followed by repeat visits within the following 30 days. This meant that services were not properly completed the first time. If high numbers of repeat and rework problems continued, customers would readily take their business elsewhere in the highly competitive environment. .....more

Three business partners had finally secured the $15-million purchase of the Meadowlark Shopping Centre, a struggling mall located a few minutes away from West Edmonton Mall. The 60-day due diligence period, during which the partners had to decide whether to go through with the deal, was about to commence. If they were to go forward with the purchase, the partners had to consider changing the concept of the mall, demolishing a portion of the mall, .....more

Teaching note for product 4B07M039.