The objective of this case is to illustrate the complexity of a large information technology project. The case begins when the Provincial Power Corporation and PricewaterhouseCoopers agree to do a SAP implementation project. The benefits of the system to the Provincial Power Corporation are discussed, as well as the strengths, weaknesses and history of SAP IS-U/CCS (SAP Industry Specific-Utilities/Customer Care & Service). The key success factors .....more

The project manager of an SAP Industry Specific Utilities/Customer Care and Service (IS-U/CSS) project must help his client, a utilities company, decide on the future of the project. The major project issues included time pressures, budget constraints, management issues, technical problems and staff motivation concerns. The project was at a point of no return, and he had to recommend whether the project continue on schedule, be delayed or be canc .....more