Teaching note for product W36719.

This case focuses on a small family business, Mattera Motors, an auto repair shop operating in the challenging operating environment of a South African township. The founder, Marcello Mattera, started as a “necessity entrepreneur” (i.e., an individual pushed into launching their own business due to no other employment options). The business has nonetheless reached a level of stability over the past two decades and is successful by the standards of .....more