Two expert woodworkers at Craft Wood Furniture, a mid-sized production house that employs approximately 50 people, work on the company’s furniture products in the finishing stages of the production cycles: sanding, primer polishing, and applying final coats of paint. Their expertise is critical to ensure that each furniture item meets the company’s high standards of durability and aesthetics. However, each furniture item differed in terms of size, .....more

Teaching note for products W39464 and W39466.

Exercise Part B for product W39464.

Teaching note for product W37611.

Sparkle-Clean Institutional Housekeeping (Sparkle-Clean), which serviced the Taradevi Institute of Science, Commerce and Arts (TISCA), suffered a drop in performance ratings following numerous complaints about its subpar housekeeping services at TISCA. This was a concerning trend, as Sparkle-Clean had been a reputable brand in the competitive market, providing a high level of interior cleaning services. Such quality challenges and the threat these .....more

Teaching note for product W33706.

This case looks at the issues involved in planning the 2022 convocation (graduation) ceremony at the Delhi-based Trident Institute of Management and Entrepreneurial Studies (TIMES). The dean of academics, who was responsible for piloting the convocation, needed to be certain that the ceremony could be completed within a limited time to accommodate the schedule of the chief guest (the leader of a multinational conglomerate). The convocation had two .....more

The production supervisor of Gupta Furniture was tasked with selecting a mode of production that not only met the demand for the company’s best-selling product, the office interior chair, but also minimized the overall cost of production. The firm’s operations manager had stressed that the chosen production strategy should enable the company to meet demand at the lowest possible cost. As such, the brief was to prepare a comprehensive aggregate plan .....more

Teaching note for product W30149.

Instructor spreadsheet to accompany product W30150.