Teaching note for product 9B19M103.

In late 2016, HaoDF Online launched an Internet hospital in Yinchuan, China, which, in its first three months, served more than 31 million users and conducted online diagnosis and treatment for almost 1 million patients. The online health care services platform could collaborate with physicians to remotely monitor patient conditions and guide paramedical staff in the decision-making process. However, beyond diagnosis, consultation, and prescriptions, .....more

Teaching note for product 9B19M044.

Chunyu Yisheng (Chunyu) was the largest mobile health (m-health) application in China. Since its creation in July 2011, the application had focused on providing online medical information and consultations with professional doctors. Chunyu's business model was based on free and premium online health care services. In the first three years, Chunyu gained more experience than profits. The primary concern for the founder and chief executive officer .....more

In June 2009, the new chief executive officer at the National University Hospital in Singapore had serious concerns about the hospital’s prolonged emergency department boarding time—the time between an emergency doctor’s decision to admit a patient and the patient’s occupation of a hospital bed. He knew that a prolonged boarding time was one of the leading factors contributing to emergency department overcrowding, which in turn hindered the delivery .....more

Teaching note for product 9B18D012.