The information technology (IT) group at a large Canadian financial institution has recently undergone a dramatic change from a controlled, technology centric environment, to a much more participative, customer-focused environment. A new operating framework has been implemented that introduced a competency (resource) centre into the group's structure and altered operations related to process and project execution. Consistent with their vision, .....more

This is a condensed version of case 9A95E003. Western Mining Corporation is one of Australia's largest mining companies. This case tells the story of a large information system project from its inception through its development and to the eve of its rollout into the implementation phases. The Operations Management Project was commissioned to produce the Operations Management System (OMS), a new information system designed to provide operational .....more

In new, fast paced, highly competitive industries, companies are faced with the decision of either radically changing how business is done or surrendering market share and profits to more aggressive competitors. Exhaustive business processes with excessive checks and balances, once needed to ensure order and control within the corporation, are now preventing companies from seizing new opportunities and growing. This gives students an opportunity to .....more

The general manager of Hong Kong's Tradelink project has to decide whether Tradelink should issue a Request for Proposals to computer vendors now, or wait a few months for the Hong Kong government's formal approval that it will grant Tradelink a monopoly to operate an electronic data interchange (EDI) service for government trade documents and take a shareholding in the company. The central issue in the case is the question of the extent to .....more

The manager of information and technology at a flower auction house must decide on the pace at which information technology changes should be introduced. The issues raised in the case pertain to the formulation and implementation of information technology strategies, and illustrate the potentially integrative role of information technology, different levels of information technology strategy, online bidding, and the establishment and maintenance of .....more

A hospital financial systems implementation project has run into some difficulties. The decision maker must analyze the complex situation and develop an attainable action plan for the remainder of the project. The case explores various facets of Information Systems project management, focusing on the human factors that are important in any project management situation.