| C&D Hotel, Xiamen - Teaching Note |
| 作者姓名：Chong Wu; Hubert Pun; Gregory S. Zaric; Deyuan Chen |
| 商品類型： | 商品編號：8B15D002 |
| 出版日期：2015/01/30 | 內容長度：7 頁 |
Teaching note for product 9B15D002.
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| C&D Hotel, Xiamen |
| 作者姓名：Chong Wu; Hubert Pun; Gregory S. Zaric; Deyuan Chen; |
| 商品類型：Case (Field) | 商品編號：9B15D002 |
| 出版日期：2015/01/30 | 內容長度：7 頁 |
The C&D Hotel, the first five-star deluxe hotel in Xiamen, a coastal city in China, needs to improve its service delivery process. In particular, the hotel’s customer service manager needs to present her plans for handling some recent customer complaints and decide how to compensate hotel guests for errors that have occurred during service delivery.
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