This case addresses the challenges surrounding residential long-term care (LTC) in Ontario, Canada, through the lens of a fictional Chinese Canadian family coming to terms with placing their family member in a LTC home. The case protagonist is Henry Chan, a middle-aged health-care executive who is determined to ensure his mother, Kimberley (Kim), who has late-stage Alzheimer’s disease, is placed in a LTC home that is medically and culturally appropriate. .....more

Teaching note for product W36245.

Rijul Jain, the operations supervisor at Grooves Distillery Records (Grooves), is trying to decide if and how to address capacity issues at this boutique vinyl record production facility after receiving a large contract that increased demand significantly. Based in Montreal, Quebec, Canada, the small business was started by Josephine “Fina” Leite and her wife, Theresa, to produce vinyl records of modern indie music for vinyl record enthusiasts. Jain .....more

Teaching note for product W34652.

In February 2022, an emergency registered nurse who worked a night shift in a Toronto, Ontario hospital was appalled at the overwhelming number of patients arriving at the emergency department with mental health issues. In recent times, the increase in the number of mental health patients arriving in the emergency department, especially with the novel COVID-19 pandemic exacerbating the rise in mental health disorders, made the registered nurse aware .....more

Teaching note for product W34654.

In the rush to develop vaccines, many strains of viruses are used in laboratories in an effort to help humanity. However, the same samples used to develop life-saving vaccines could potentially be used to develop weapons of biological warfare. This case looks at the scenario from multiple perspectives in an effort to discuss the ethics of virus usage, storage and regulatory oversight given the differing economical situations and motivations of the .....more

Teaching note for product W34803.

Opened in January 2021, the medical centre of the Chinese University of Hong Kong (CUHK), CUHK Medical Centre (CUMC), was a non-profit teaching hospital wholly owned by the university. In December 2022, Professor Hong Fung, the executive director and chief executive officer, knew that the CUMC board of directors would soon be asking how he was going to ensure that the privately operated CUMC would remain financially sustainable while still achieving .....more

Teaching note for product #W33642