| Mayflower Restaurants: Effective Service Delivery and Customer Engagement - Teaching Note |
| 作者姓名：Chandrasekaran Nagarajan, Nagarani Muthuswamy |
| 商品類型： | 商品編號：W41821 |
| 出版日期：2025/03/19 | 內容長度：11 頁 |
Teaching note for product W41820.
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| Mayflower Restaurants: Effective Service Delivery and Customer Engagement |
| 作者姓名：Chandrasekaran Nagarajan, Nagarani Muthuswamy |
| 商品類型：Case (Field) | 商品編號：W41820 |
| 出版日期：2025/03/19 | 內容長度：11 頁 |
The Mayflower Cafe and Restaurant (Mayflower), established in 2018 in Chennai, India, grew rapidly under the leadership of chief executive officer Tejasvi Suresh Bala. By 2024, the business had expanded to include eight units in Chennai and Pondicherry, along with a boutique hotel, Hotel Aura & May Kitchen and Bar. However, customer satisfaction had declined, as noted in an August 2024 audit report. The consultant Bala hired identified issues .....more
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