In November 2017, Jerry Xie, executive vice-president and corporate secretary of China Gold International Resources Corp. Ltd. (CGI), the only overseas-listed subsidiary of China National Gold Group (CNG), a Chinese state-owned gold company, was expected to report his plan for the future development of CGI to the chairman of the board of both CNG and CGI in a week’s time. CGI was perceived as the international flagship company of CNG and was listed .....more

Teaching note for product 9B19M071.

Though some organizations recognize that learning from failure often leads directly to innovative products, processes, and services, discussing failure is often avoided in today’s business world. Failure is not just overlooked; it is routinely covered up. And when organizations are preoccupied with error avoidance, instead of error acceptance, innovation suffers because creative processes are inherently error-prone. Organizations have a choice. Instead .....more

Errors happen more often than employees admit, so smart organizations proactively encourage reporting while seeking to maximize beneficial learnings. This article looks at the balance that needs to be found between discouraging mistakes and learning from them. Combining error prevention and error management can be difficult. After all, while error prevention typically views all errors as unacceptable, error management emphasizes constructive responses .....more

Teaching note for product 9B07C015.

Linlin Chen, a sales manager at Allnation Import and Export Co. Ltd. is in her office looking at the revenue reports for her sales in the past three months. Her numbers are very good, and she knows she is about to be rewarded with a promotion and the opportunity to become a shareholder in the company. Chen has been thinking about becoming an entrepreneur for some time. As she weighs in the risks and the opportunities, she realizes that she needs to .....more