| NorthPath: Balancing Workplace Performance with Employee Empathy |
| 作者姓名：Beth Ritter |
| 商品類型：Case (Field) | 商品編號：W48524 |
| 出版日期：2026/05/19 | 內容長度：6 頁 |
A manager witnessed first-hand a customer call in which her employee was unable to answer the customer's routine questions and was slurring her speech. The manager supervised 10 customer service specialists at NorthPath, a software company based in Madison, Wisconsin. NorthPath was a high-growth software firm with a team of 100+ professionals who supported digital transformation for their clients in the health care industry. The employee, a non-exempt .....more
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| NorthPath: Balancing Workplace Performance with Employee Empathy - Teaching Note |
| 作者姓名：Beth Ritter |
| | 商品編號：W48525 |
| 出版日期：2026/05/19 | 內容長度：11 頁 |
Teaching note for product W48524.
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| NorthPath: Balancing Workplace Performance with Employee Empathy - Role-play |
| 作者姓名：Beth Ritter |
| 商品類型：Supplement | 商品編號：W50943 |
| 出版日期：2026/05/19 | 內容長度：7 頁 |
The role-play supplement associated with W48524.
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