Sorel Life Insurance Company: Improving Underwriting Performance
商品編號：9B19D008
出版日期：2019/08/02
再版日期：2019/08/29
商品來源：Ivey
商品主題：Operations Management
商品類型：Case (Gen Exp)
涵蓋議題：capacity analysis;service operations;process analysis;operations analysis
難易度：4 - Undergraduate/MBA
內容長度：5 頁
地域：Canada
產業：Finance and Insurance;
事件年度：2018
On Monday, July 23, 2018, the operations manager at Sorel Life Insurance Company in Montreal, Quebec was preparing for a meeting scheduled for Friday. The meeting was called by her boss, the vice-president of operations, to discuss Sorel’s second quarter financial results. Performance of Sorel’s underwriting department was continuing to decline; market share had dropped, policy completion time had increased, and fewer applications were being processed. In addition, Sorel was receiving complaints from insurance agents about poor turnaround times. During Friday’s meeting, the operations manager was expected to provide specific recommendations to address the problems in the underwriting department.
教學手冊：8B19D008;
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