The Diet Center (DC) was Lebanon’s first nutritional company to offer food consultancy services and meal catering to the public. The company faced numerous challenges competing in an unstable local market. Despite her company’s growth in sales and product development, DC’s general manager was extremely frustrated with the operating results and the bottom line. In November 2014, she decided to consider migrating to an enterprise resource planning system that would integrate all of DC’s operations and deliver real-time relevant financial and operational data. The sales manager of System, Applications, and Products in Data Processing (SAP) for the Middle East and North Africa region suggested that DC should migrate to the gold standard SAP business management software to reap many benefits. Should DC implement the new SAP system? Would the benefits exceed the costs? What challenges would DC face if it chooses to adopt a SAP system?
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