This case deals with the challenges faced at L’Oseraie, a nursing home located in the north-east of France. The director of L’Oseraie was faced with a number of issues and questions: _x000D_ - How to improve the employee motivation and engagement further as the absenteeism episode seemed to have added fuel to the fire?_x000D_ - How to find the time to implement a real strategy at the nursing home, as tackling too many day-to-day issues was time-consuming? _x000D_ - How to create a real service-oriented approach among the employees?_x000D_ - In order to address the issue of lack of healthcare staff in France, would it be possible to source talent abroad (from new EU members in Eastern Europe, or from the French-speaking countries of North Africa, for instance)?_x000D_ - What suggestions could be put forward before the new general manager for implementation in order to overcome the various challenges facing the organization and to completely turn around its functioning and performance?
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