Samsung Tesco Homeplus and Corporate Social Responsibility
商品編號：9B09M040
出版日期：2009/07/13
再版日期：2009/07/29
商品來源：Ivey/Yonsei
商品主題：Entrepreneurship; General Management/Strategy; International Business; Marketing
商品類型：Case (Field)
涵蓋議題：Customer Value Management;Corporate Social Responsibility
難易度：4 - Undergraduate/MBA
內容長度：17 頁
地域：South Korea
產業：General Merchandise Stores; Food Stores
事件年度：2008
Samsung Tesco Homeplus (STH), one of Korea's large hypermarkets, increased its investment in social contribution activities and systemized the organization in charge in the aftermath. It especially focused on education and cultural services, saving the environment and sharing with others. As a consequence, by December 2008, STH was considered one of the most innovative companies and one that realized true customer value. It had won a variety of awards, such as the Green Management award, Social Contribution Company award and the Eco-friendly Management award. After creating a corporate social responsibility (CSR) team in 2005, it won the CSR award given by the British Chamber of Commerce in Korea and was selected as one of Korea's Most Admired Companies. While much progress had been made, company executives wondered what factors would be the keys to their continuing CSR activities. This case presents points of contention and issues in the practice of corporate social responsibility by STH. Social contribution activities and STH were aligned with both sustainable management and customer value-oriented management. Various activities in extended education, environment and charity ultimately led customers to view STH as not just a discount store that simply sold products, but a "value store." STH conducted systematic programs and activities in the areas of extended education environment and charity after having declared itself a "social contribution" company. This case illustrates how a company can develop its social contribution activities. In addition, discussion will centre on the long-term impacts that social contribution activities have on enterprises.
教學手冊：8B09M40
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