The general manager of The Mount Rundle Hotel in Banff, Alberta, Canada, felt pressure from her boss at the Encore Hotels Group. A customer had complained to her. Later, he approached the Better Business Bureau of Southern Alberta, the Banff Lake Louise tourism development board, the mayor’s office and had posted a complaint on Tripadvisor.com. The general manager’s boss was not happy and she was frustrated. The customer did not seem to give up. The general manager wondered how to make this customer go away.
看看哪些人也有訂購？