Jacques Kemp: "Towards Performance Excellence"
商品編號：9B06M084
出版日期：2007/01/09
再版日期：2009/09/21
商品來源：Ivey
商品主題：General Management/Strategy; International Business
商品類型：Case (Field)
涵蓋議題：Organizational Design;Organizational Structure;International Management
難易度：4 - Undergraduate/MBA
內容長度：19 頁
地域：Asia
產業：Insurance and Pension Funds
事件年度：2006
Over the past two years, ING Insurance Asia/Pacific had successfully implemented a new organizational and operational framework called Towards Performance Excellence (TPE), which was developed with inputs from functional heads, senior management and staff at the business unit level. TPE detailed and organized everything ING Asia/Pacific needed to execute its strategy effectively. TPE divided ING's business processes into six core categories: portfolio, marketing, organizational, operational, reputation and financial. Each category included aspects of execution known as "drivers," which required managers to identify specific objectives and key performance indicators (KPIs) for each driver or sub-driver. The case includes many original exhibits and is ideally taught as the follow up case of the ING Insurance Asia/Pacific, Ivey product #9B06M083 or as a standalone case, which illustrates a real example of regional versus local organizational management.
教學手冊：8B06M83
補充材料：7B06M083