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Totalline Transport

Larry Menor; Ken Mark; Jordan Mitchell

商品編號:9B05D001
出版日期:2005/06/14
再版日期:2009/09/28
商品來源:Ivey
商品主題:Operations Management
商品類型:Case (Field)
涵蓋議題:Services;Operations Management;Service Operations;Supplier Relations
難易度:4 - Undergraduate/MBA
內容長度:18 頁
地域:Canada
產業:Motor Freight Transportation
事件年度:2002

The vice-president and general manager of Totalline Transport wants to eliminate late appointment fees in delivering to one of Canada's premier electronic shops - Electronics International. Totalline Transport is hired by suppliers of electronics goods to deliver to retailers. The vice-president sees an opportunity to solve the problem of congestion in the parking lot of Electronics International's warehouse and eliminating unnecessary soft costs such as missed appointment fees and detention charges. The bottleneck in the process is the waiting time for all of the trucks to unload. If the carrier arrives late, the retailer will charge the carrier $1,000. If the carrier is waiting in line due to a backlog at the warehouse, the carrier will levy a charge of $50 to $60 per hour. Beyond these costs, the vice-president realizes that suppliers and retailers are spending one day per week investigating problems with shipments. He is eager to make his customers (suppliers) successful. He sees three central options in cutting down traffic: to request two dedicated doors at the warehouse; cut down on time for Electronics International by applying stickers at Totalline's consolidation point on all the deliveries so that Electronics International could immediately accept shipments into inventory without handling; or deliver direct to Electronics International stores.

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